Frequently Asked Questions


How do I place a call?

It’s easy!  Just choose the person you’d like to speak with and call our toll-free number 24/7.  We’ll be happy to help you choose the perfect person if you let us know what mood you’re in.  Our professional and compassionate dispatchers will take your billing info and your sexy playmate will call you right back.

Not comfortable having someone call you back?  No problem, there are some ladies who answer their own phones, so check their profiles for more info.  Our dispatchers can also connect you to your sexy choice if a call back is inconvenient for you.


How much does a phone sex session cost?

All U.S. sessions are $2.49 per minute with a 10-minute minimum ($24.90). We offer 20-minute blocks at $40, which saves you $9.80 off the per-minute rate. International and 2-girl calls are a straight 3.99 per minute with a 10-minute minimum ($39.90).

Please see our Rates & Billing page for more detailed information.


What credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover credit cards,
as well as debit cards with the Visa/MasterCard logo.

Visa/Mastercard/American Express/Discover credit cards accepted

Your statement will discreetly list our services as Hourglass Group, LLC.

No privacy?

Are you concerned about the charge showing on your credit card statement?

Then we have some options for you:

Option 1:
   Visit Account Now, Walmart Money Card or any site you trust which provides pre-paid/secured credit cards with online transactions so there are no monthly statements.

Option 2:
   Purchase pre-paid gift cards from your local convenience or grocery store. Visa, MasterCard and American Express cards are easy to purchase. Be sure to buy a name brand card so to avoid high hidden fees.

Option 3:
   Mail advance payment to Hourglass Group, LLC. You send us cash or a money order and we will keep track of how much money/minutes you have to play with. Large depositors may even notice a few extra minutes in the kitty. Yum!


I don’t want to use my credit or debit cards. Now what?

As mentioned in Option 3 above, you can pre-pay by mailing cash or a money order (sorry, no checks). Include a note with your name and your preferred contact info if you would like to be notified when your payment is received.

Please note that First Class mail can take as many as 5 days to reach us, depending on when and where it was mailed so you may want to consider Priority Mail which takes 2 – 3 days.

Pre-payments, and other snail-mail correspondence, should be sent to the following address:

Hourglass Group, LLC.
3053 Rancho Vista Blvd.
P.M.B. H384
Palmdale, CA 93551-4823

Do you accept other methods of payment?

No. We do not bill to your phone, mail invoices or allow payments be made at a later date. However, we are always working on other payment options, so please check back often.


How do I contact the company if I have other questions or concerns?

Please call the telephone number on your credit card statement or email us at billing@hourglassgroupllc.com.   Your questions and comments are important to us, and we will make every effort to address your concerns and put you at ease.


Will I receive any unsolicited calls, emails or mailings from your service?

No. Hourglass Group, LLC. has a NO SPAM policy. You will never receive unsolicited calls, emails or mailings from the management. Our sites do not contain cookies or other spyware. Privacy is very important to us and we pride ourselves in providing discreet, spam free service. Please see our Privacy Statement below for more information.


Privacy Statement

Girlies and Grannies understands the importance of client confidentiality, and we take this matter very seriously. We will not sell or trade your personal or business information at any time. There are two instances where your right to confidentiality might be waived: (1) If, as required by law, we are ordered to provide information to any court or law enforcement agency; or (2) The release of your info is needed for collection purposes.

Item 1, above, is simple. We will not lie to any representative of any law enforcement agency or officer of the court, in any country, no matter how much we love you. Item 2, above, is also simple. If you have even the vaguest notion to defraud this company of its monies due, think again. Your final debt to us will increase considerably with little to no financial impact on us, and all of your information will be provided to the proper agencies for collection and prosecution, if necessary. In other words, do not do business with this company if you do not intend to pay and do not attempt to reverse our rightful charges because you erroneously think you can. If you have any questions or concerns regarding any person, policy or billing, please don’t hesitate to call the phone number on your statement or email us legal@hourglassgroupllc.com.


See our Rates & Billing for further Girlies and Grannies info.

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